Your Privacy on 3jla — What We Collect and Why

About This Policy

This Privacy Policy describes how 3jla ("we," "us," or "our") collects, uses, stores, and protects personal information from players and visitors who use the 3jla website at https://3jla.vu and the associated mobile application.

This policy forms part of the overall terms governing your use of the platform. It should be read alongside our Terms and Conditions and Responsible Gaming Policy. If you have questions about how we handle your data, contact our support team through the channels available on the platform.

What Information We Collect

We collect different types of information depending on how you interact with the platform. The main categories are:

Registration and Account Information

• Full legal name, date of birth, and contact number provided at registration;
• Email address used to create the account;
• Username and encrypted password;
• Identity verification documents submitted during KYC (Know Your Customer) checks, such as a government-issued ID.

Financial Information

• Details of payment methods used for deposits and withdrawals — for example, a GCash or Maya account reference number, or Philippine bank account details;
• Transaction records, including deposit amounts, withdrawal requests, and their processing status;
• Wallet and balance history within your 3jla account.

Technical and Usage Data

• IP address, device type, operating system, and browser version;
• Pages visited, time spent on each section, and navigation paths within the platform;
• Session timestamps, login history, and OTP verification logs;
• App version and device identifiers when accessing through the mobile application.

Communications

• Messages you send to our support team, including any attachments;
• Your responses to surveys or feedback requests, if you choose to participate.

How We Use Your Information

We use the information we collect for specific, legitimate purposes. We do not use your data in ways that are inconsistent with those purposes. The main uses are:

Purpose	Data Used
Account creation and management	Registration details, identity documents
Identity verification (KYC)	Full name, date of birth, government ID
Processing deposits and withdrawals	Payment method details, transaction history
Platform security and fraud prevention	IP address, login history, device data
Customer support	Account info, support messages
Responsible gaming monitoring	Gaming activity, session data, self-exclusion status
Legal and regulatory compliance	Identity, transaction, and activity records
Platform improvement	Anonymised usage and navigation data

We do not use your data for automated decision-making that produces significant legal effects without human review. If we wish to use your data for a purpose not listed above, we will inform you and, where required, seek your consent.

Cookies and Tracking Technologies

The 3jla website uses cookies and similar tracking technologies to ensure the platform works correctly and to understand how visitors use it. Specifically, we use:

• Essential cookies — required for the platform to function, including session management and security features. These cannot be disabled without affecting core functionality.
• Analytics cookies — used to collect anonymised data on page visits and user flows, helping us identify areas for improvement. No personally identifiable information is stored in these cookies.
• Preference cookies — used to remember settings such as your preferred language or display options.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent certain parts of the platform from working as expected.

Sharing Your Information

We do not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We only share your information in the following limited circumstances:

• Payment processors — We share transaction-related data with the payment services used to process your deposits and withdrawals, such as GCash, Maya, and Philippine banking partners. These services handle your data under their own privacy policies and applicable financial regulations.
• Identity verification services — We work with third-party KYC providers to verify your identity. These providers receive only the information necessary to complete the verification process.
• Legal and regulatory bodies — We may disclose your information where required by law, by a court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 3jla, our players, or others.
• Fraud prevention — We may share data with fraud detection services to identify and prevent account abuse, money laundering, or other prohibited activities.

Data Retention

We retain your personal information for as long as your account is active and for a reasonable period after closure, as required by applicable law and for the purposes described in this policy. In general:

• Account and transaction records are retained for a minimum period as required by financial and anti-money-laundering regulations applicable in the Philippines;
• Identity documents submitted during KYC are retained for the legally required period after your last transaction;
• Support communications are retained for a reasonable period to allow us to resolve follow-up queries;
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

Your Rights

As a player on the 3jla platform, you have the following rights in relation to your personal data:

• Right to access — You can request a copy of the personal information we hold about you.
• Right to correction — If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained to comply with legal obligations even after your account is closed.
• Right to restriction — You may ask us to restrict the processing of your data in specific situations, such as while a dispute is being resolved.
• Right to withdraw consent — Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact our support team through the help channels available on the platform. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

Security Measures

We take the security of your personal information seriously. The measures we have in place include:

• SSL/TLS encryption on all data transmitted between your device and the 3jla platform;
• Encrypted storage of passwords — we never store passwords in plain text;
• OTP (One-Time Password) verification for login and sensitive account actions;
• Access controls that limit which internal personnel and systems can view personal data;
• Regular security reviews of our platform infrastructure;
• Monitoring systems designed to detect and respond to unusual activity or potential data breaches.

Children and Minors

The 3jla platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that an account has been registered by a minor, we will close the account and delete the associated data in accordance with our retention obligations.

If you believe a minor may have registered on the platform using false information, please contact our support team immediately.

Links to Other Pages

The 3jla platform contains links to other pages within the site, such as our Responsible Gaming page, FAQ, and About Us section. All of these pages are governed by this same Privacy Policy. We do not link to external websites from our main platform pages, and this policy does not cover third-party services accessed independently by you.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will post a notice on the platform so you are aware before the changes take effect.

Your continued use of 3jla after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and may request account closure through our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please reach out to us through the support channels available on the platform. We are committed to addressing all privacy-related queries promptly and transparently.

For concerns about your gaming activity or self-exclusion options, visit our Responsible Gaming page.